Fast & Reliable | All 50 States (Exclusions Apply) | Global Export Solutions

❶ Order Processing

✅ 1-2 Business Days Handling Orders confirmed via email are processed Monday-Friday (excluding federal holidays). 📧 You’ll receive:
    • Order Confirmation: Immediately after purchase.
    • Shipping Notification: With tracking link upon dispatch.

❷ Shipping Methods & Carriers

Available Services

Region Carriers Supported Destinations
United States FedEx, UPS Contiguous 48 states
International DHL, EMS 200+ countries (excl. sanctions)
⚠️ Excluded U.S. Areas: Hawaii, Alaska (contact [email protected] for special quotes).

❸ Domestic Shipping (USA)

Cost & Delivery Estimates

Service Option Delivery Time Price
Standard Ground 2-8 business days FREE
Expedited 1-3 business days Calculated at checkout
🔍 Shipping fees auto-calculate based on weight, dimensions, and destination.

❹ International Shipping

Key Conditions

🌍 Available Countries: See dropdown menu at checkout. 📦 Duties & Taxes:
    • Your Responsibility: Import fees, VAT, or customs charges.
    • No Prepayment: We do not collect duties upfront.
⚡ Delivery Estimates:
    • 5-15 business days (varies by destination).

❺ Tracking & Support

Post-Shipment Actions

🔗 Track Order: Use the link in your shipping notification. 📞 Lost/Damaged Packages:
    • Contact Carrier First: FedEx/UPS/DHL/EMS support required.

❻ Restrictions & Penalties

Scenario Policy
Incorrect Address $15 re-shipping fee applies
Refused Deliveries Return shipping + 15% restocking fee charged
Hazardous Materials Prohibited (liquid nitrogen, dry ice, etc.)

❼ FAQ

Q: Can I change my shipping address after ordering? A: Email [email protected] within 6 hours of purchase. Q: Do you ship to P.O. boxes? A: Yes, via USPS (select “Standard Ground”). Q: What if my country isn’t listed? A: Contact [email protected] for freight forwarding options.

❽ Contact

📞 Shipping Support: +1-213-578-5666 (M-F 8AM-5PM MST) 📧 Escalations: [email protected]
ℹ️ Updates: Policy revised annually. Material changes notified via email. 📄 Linked Policies: Returns & Refunds | Term of services.